10 Adumuah Bossman St., info@fintouchtech.com
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Return & Refund Policy

🔁 Fintouch Tech Return & Refund Policy

At Fintouch Tech, customer satisfaction is our top priority. If you're not entirely pleased with your purchase, we're here to help! Please read our return and refund guidelines carefully to understand your rights and responsibilities.

📦 Eligibility for Returns

We accept returns under the following conditions:
  • The item must be unused, undamaged, and in its original packaging.
  • Return requests must be made within 3 days of delivery.
  • Items such as customized products, digital downloads, and software licenses are non-returnable unless defective.
  • You must provide a valid proof of purchase (receipt or order confirmation).

⚠️ Non-Returnable Items

Returns will not be accepted for:

  • Products marked “Final Sale” or “Clearance.”
  • Items that show signs of wear, misuse, or physical damage.
  • Accessories or consumables once opened (e.g., cables, batteries).

🔧 Defective or Damaged Products

If you receive a product that is defective or damaged, please notify us within 24 hours of delivery. We’ll arrange:

  • A replacement at no extra cost.
  • Or a full refund if the item is out of stock.

NB: Please include clear photos of the issue and your order details when contacting us.

🔄 How to Initiate a Return

To start a return:

  1. Email our support team at support@fintouchtech.com with your order number.
  2. Indicate the item(s) you wish to return and your reason.
  3. We'll provide you with a Return Authorization Number and instructions.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

💸 Refunds

Once we receive and inspect your returned item:

  • We’ll notify you via email about the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days to your original payment method.

🔁 Exchanges

Need a different size or model? We offer exchanges on eligible items. Contact support to check stock availability before returning the original item.

✨ Our Promise

Fintouch Tech stands behind every product we offer. If you ever feel our service fell short, reach out—we're committed to making it right.